Join the Gladney Team
Job Openings in Fort Worth, TX
Director, Major Gifts
The Gladney Center for Adoption, a premier non-profit adoption agency, seeks a self-motivated professional to be a key contributor to Gladney's Development department. Primary responsibilities would include securing funds for the organization by managing a group of assigned, qualified donors building new relationships for the organization and assuring that as many as possible are retained as continuing donors and are advanced in their giving and involvement. The primary focus is to help donors fulfill their passions and interests through their giving to Gladney. Focus areas will include securing support for Gladney-wide priorities in key areas such as birth parent services; adoptive parent services; waiting child programs, including foster care and international; and post adoption services, including education and counseling. A minimum of 5 years of successful experience in major or planned gift fundraising is expected, as well as developing cultivation, solicitation and stewardship strategies. Significant travel required. Bachelor’s Degree required. Full-time + benefits. EOE.
To apply, please email your cover letter and resume to Gladney's HR Department.
IT Support Technician
The Gladney Center for Adoption, a premier non-profit adoption agency, seeks a professional candidate that enjoys all aspects of an IT department. The ideal applicant must be able to support the organization with minimal supervision; empathize with, and have a strong desire to support the internal clients. Primary responsibilities include day-to-day support of staff computers, email, printers, and other system administration needs. Full-time plus benefits. Gladney is an Equal Opportunity Employer.
Job Responsibilities (in Windows-based server and workstation environments)
• Answer incoming support phone calls and triage new support tickets (i.e. ensure suitable for client readability, assign priority, update hidden fields for accurate operational metrics)
• Reset user passwords and unlock user accounts
• Setup and disable user and email accounts
• Set up and maintain the operations of all computer systems and other technologies including AV presentation systems
• Perform basic software installations
• Resolve basic application, workstation, and smart device tickets
Minimum Requirements
• 1 year of experience in a system support type role
• Articulate in both verbal and written communications, internally and with clients, especially when setting expectations
• Experience with Windows Active Directory and Microsoft network tools
• Experience in administering, deploying, troubleshooting and supporting Windows Clients(7 and 10), Windows Server (2012), Microsoft Office365
• Experience in desktop support, network printer support and Microsoft Office deployed in a network environment
• Able to learn adoption specific applications
• Able to work effectively with all levels of management
• Able to support system users at all stages of technical competency
• Able to work independently at multiple tasks
• Absolute dedication to a superior customer experience and positive attitude, especially during stressful situations
• Strong commitment to improving yourself and the team through adherence to process and procedures, as well as fully leveraging available tools
Technical Expertise Preferred
• Microsoft Hyper-V Server
• SQL Server 2005/2008, MySql5.6,5.7
• Firewalls, wired/wireless networking, and network protocols
• SugarCRM or equivalent CRM product
• Mitel phone systems
• Cyber security, network security, HIPAA
• Management and maintenance of system backups; Experience with Arcserve a plus; Google Apps or Amazon AWS, S3 a big plus
To apply, please email your cover letter and resume to Gladney's HR Department.
